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Demand Management of IT Services: SLA Management and IT Service Strategy - Optimize the use of Capac
ITIL Demand Management`s objectives are to optimize the use of capacity by moving......
The Service Level Agreement SLA Guide - SLA book, Templates for Service Level Management and Service
This book enables you to implement, or fine tune service level agreements (frequently......
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SCSM Incident SLA Management
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The Service Level Management and SLA Toolkit
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The SLA Manager and Service Level Management Job Description Handbook: The Complete Knowledge and To
For nearly 15 years, The Art of Service has been the guiding light for those in pursuit......
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SolarWinds IP SLA Monitor
Unlock the power of Cisco IP SLA on your network....
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SLM1903 Multi-Level Based SLA
Part of the Full Service Level Management Toolkit...
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SolarWinds Free IP SLA Monitor
Unlock the Power of Cisco IP SLA on Your Network...
ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Def
Fully revised for the latest exam release, this authoritative volume offers thorough......
Service Portfolio Management Toolkit, your quickest route to Business Relationship Management
As IT gets better aligned to the business, it needs to operate with a business mindset.......
ITIL V3 Event Management, Access Management and Request Fulfillment ToolKit
Many organizations are looking to implement Event Management, Access Management and......
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uCertify PMI-RMP: Project Management Institute - Risk Management Professional
A comprehensive PMI-RMP prepkit...
Knowledge Management Best Practice WorkBook: Roadmap, Transition, Management, Implementation and Pro
Complete, pragmatic approach and great supporting tools (document blueprints and...
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Information Security Management Best Practice Workbook: Implementation and Management Roadmap for Th
Contains ready to use Security policies and procedures. The book lays out in a comprehensive......
EQMS (Enquiry Management System) - Lead Management Software
EQMS (Enquiry Management System) - Lead Management Software...
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User Management Lite - Windows Users Management Administration
Free advanced user creation for Windows NT/AD...
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Microsoft Management Agent for Certificate and Smart Card Management
Add certificates and smart cards in Identity Lifecycle Manager 2007....
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