Service Portfolio Management Toolkit, your quickest route to Business Relationship Management As IT gets better aligned to the business, it needs to operate with a business mindset....
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Service Portfolio Management Toolkit, your quickest route to Business Relationship Management Description

As IT gets better aligned to the business, it needs to operate with a business mindset. Current economic factors make it tempting to fall back to reactive management practices. The need to make smart decisions is however even more important when resources and budgets are constrained. According to ITIL? v3 the Business Relationship Manager (BRM) is responsible for ensuring that the IT Service Provider is satisfying the Business needs of the Customers. Becoming service-centric is just the beginning. IT investment decisions need to be made using a portfolio based approach, considering services in terms of the business value that they provide. Gaining the insight into service design and operations is not easy, but the rewards are well worth the effort. If IT is to be integrated into the strategic business planning process, it needs to demonstrate that it can operate as a true partner to the business, delivering full financial transparency. Key deliverables of this toolkit Learn and apply why IT needs a general ledger to deliver fiscally responsible Service Portfolios Learn and apply how "portfolio thinking" improves business alignment Learn and apply how focusing on business value is smarter than a cost-cutting mentality Service Portfolio Management is for governing investments in service management across the enterprise and managing them for value. SPM is about assiging investments to develop new services, modify existing services or retire "old" services. In order to accomplish this goal, the following activities are periodically executed: Define - inventory services, ensure business cases and validate portfolio data Analyze - maximize portfolio value, align and prioritize and balance supply and demand Approve - finalize proposed portfolio, authorize services and resources Charter - communicate decisions, allocate resources and charter services Who is this toolkit for? Service, Service Level and Service Delivery Managers responsible for demonstrating IT Value Project Management Professionals responsible for enterprise projects portfolios PMO Directors, IT Directors and Business Relationship managers How you can benefit The 17 files, blueprints and templates guide you through setting up your Service Portfolio and get a grip on your IT Project Maturity and Value Assessment: Objectives and Goals Use of the Service Portfolio Example Service Catalogue Service Catalogue Service Catalogue 1 Service Catalogue 2 Business Justification Document Service Design ? The Big Picture Key Links, Inputs and Outputs of Service Design Roles and Responsibilities of the Product Manager Reports, KPIs and other Metrics Communication Plan Implementation plan Project Plan Service Portfolio Management Presentation Service Portfolio Review The key links, inputs and outputs of service design

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