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BeAnywhere allows to remotely access your PC from any place on the Internet through a secure and private connection, regardless of the network configuration: firewalls, dynamic IP addresses, routers. BeAnywhere allows you to open and edit files from your PC. You can transfer files from any Internet connected device into your own PC. BeAnywhere is compatible with most firewalls and routers available in the nowadays market. Access is completely secure, with 256 bit encryption. Main features: One click: That’s all it takes to start a support session with your customer. Even the most novice of the users can ask for your support with ease. No software pre-installation: Provide immediate support to customers and colleagues without pre-installing software. Remote administration: Install BeAnywhere as Windows system service and have 24/7 access to the target computer, even if no-one is attending that computer (example: remote server maintenance). Firewall friendly: Direct start without configuration. It works behind any firewall. Forget about IP addresses, ports or NAT routers. High performance network: Intelligent connection establishment realizes fast point-to-point connections in most cases. Worldwide distributed routing servers make BeAnywhere a reliable and fast solution even in International use. Remote control: Avoid the frustrating explanations when talking customers through solutions by phone or instant messaging. Just fire up the BeAnywhere Remote Control and you can remotely take control of their desktop as if you were sitting at their computer. File transfer: Instantly transfer files and folders with your customers. You can upload and download. Live Chat: Chat in real time with your customers instead of staying on the phone the whole time. Reboot and reconnect: The remote computer can be restarted directly from the BeAnywhere session. Furthermore you can reboot in safe mode and automatically reconnect. Auto scale and auto scroll: BeAnywhere can automatically scale the remote screen image to fit to your window. You can also view the original size and navigate with the scrollbar. Login as administrator: Perform system administrative tasks without interrupting your session. Includes Send Ctrl-Alt-Delete and Service installation. Windows UAC compatible: BeAnywhere is fully compatible with Windows Vista UAC. You may encounter support scenarios where you need administrative privileges to fully support the remote computer. BeAnywhere allows you to raise your permissions level by sending a request to your customer. Session transfer: A technician can transfer a session to another technician or department. Multi-session handling: Conduct unlimited concurrent remote sessions with a tabbed console interface that lets you toggle easily between sessions. Multi-monitor navigation: View monitors side by side or toggle between monitors for customers using multi-monitor setup. Multiple connection methods: Connect customers to your technicians via code, email or support links incorporated into your web site. History access: You have access to the complete history of your sessions right from your tech console. Change password: You can reset the password of your technician’s account right from your tech console. Calling card: An easy, one-click, zero-download desktop icon you can pre-install on remote desktops for easy access to the helpdesk. Brand the Calling Card with your corporate image. Two-way clipboard: You and customers can seamlessly pass information between computers (two-way copy&paste). Portable: You can take your BeAnywhere console with you on a USB stick. Regardless of whether in a hotel or an Internet café, you always have your BeAnywhere at the ready when it matters. No administrative privileges required Reporting: Generate reports about your support activity over a defined period of time. Learn how many sessions have you provided to a customer and precisely how much time have your technicians spent. Export all data to an Excel file for further analysis and for billing purposes. Video recording: It is now possible to record the session video in flash format. The video files are hosted by BeAnywhere and can then be easily shared with other technicians and customers. Departments: You can organize technicians into departments and route support requests accordingly. Quality control: You can create surveys directed to technicians and customers. For instance, you can configure a customer satisfaction survey to be sent to the customer when the session finishes. Web site integration: You can embed in your own site a direct access link that your customers can use to start remote support sessions. Highest security standard: All communications are encrypted with an RC4 compatible algorithm with a 2048 bit key. To prevent "man-in-the middle" attacks, all communications containing image, keyboard and mouse commands, files and clipboard have a digital signature that assures the data has not been changed. Customization: Customize the applet used by customers to send support requests with your own logo, company name and color. Technicians can also include their photo to further personalize the service. Admin Area: Administrators can use this intuitive online interface to centrally perform management tasks such as creating and assigning permissions for technicians and computer groups, and creating and viewing reports. Technician management: Create unlimited technician accounts (even with the free version) and assign permissions at a granular level. Define which technicians access to each computer group. Missed session reports: Keep track of sessions that timeout while technicians are busy or offline.

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