 | AstresAstres is a helpdesk application that allows you to manage customer tickets. |
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Astres is a helpdesk application that allows you to manage customer tickets. Astres is a helpdesk application that allows you to manage customer tickets (with workflow and level tree views), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, and news.Astres is used by the French civil aviation. What's New in This Release: · Better system of custom fields. Possibility of restrictions to display custom fields only for some levels and types of requests. Moreover, the custom fields can be displayed at the top, the middle and the bottom of the request form. And a custom field can take its value from values of a table of the database (ex : GMAOSites table). · Better features for the planning of requests (ex : possibility to delete several time slots in one operation). · New system of reminder (notification by e-mail) : possibility to create periodical or not alerts. These alerts can be linked to objects of Astres (requests, documents, purposes...). This function requires to configure the cron on the server! · Possibility to create a request from an action (AMOA action). · 2 new sessions managers (in database and in files). · Managment of the url rewritting of the STO (Customer) and Support modules. · All titles of notifications are prefixed by the name of the function which send the e-mail. · correction of some bugs.
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