Voicent Call Center Manager Measure workloads and adjust outbound calling pace for call centers
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Voicent Call Center Manager Tags

workload call center

Voicent Call Center Manager Description

Voicent Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet FTC's "Safe Harbor" requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for accidental, occasional rule violations. The application allows you to record and monitor calls, as well as talk to your agents so you can train them when they are in a call. Voicent Call Center Manager Includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity. Main features: Works seamlessly with Voicent's Agent Dialer predictive dialer, BroadcastByPhone auto-dialer and Interactive Voice Response (IVR) applications. Provides compliance for FTC's Dropped-Call thresholds and "Safe Harbor" documentation requirements. Auto pacing of outbound call volume based on available agents, current drop rate, and campaign statistics. Live agent conversation recording, monitoring and "whisper coaching" that is inaudible to customers. Phone line usage monitoring. Easy to use - download and setup Call Center Manager in less than 20 minutes.

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