Lokad Call Center CalculatorCall volume forecasts, staffing optimization with Erlang C, and more. | |
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Lokad Call Center Calculator Ranking & Summary
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- License:
- Free
- Language:
- English
- Price:
- Free
- Publisher Name:
- By Lokad
- Publisher web site:
- Operating Systems:
- Windows, Windows 2000, Windows XP, Windows Vista
- Additional Requirements:
- Windows 2000/XP/2003 Server/Vista, Microsoft .NET Framework 2
- File Size:
- 1.44MB
- Total Downloads:
- 1535
Lokad Call Center Calculator Tags
- daily staffing requirements WBS staffing erlang calculator calculate erlang erlang calculus erlang call center forecasts staffing software staffing Hospital Staffing full version video windows vista full n70 pdf reader soft v92 data nokia 6680 mp3 rs232 dll high neo geo vietnam xls microstation call center inbound call center management call center crm
Lokad Call Center Calculator Description
Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability. Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. Manually adjust staff levels when you know that events will impact your call center activity. No statistical or mathematical knowledge required. Lokad provides forecasting as a service. The forecasts are performed on the Lokad servers. We continuously monitor and improve our forecasting models so that you do have to do it yourself.
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