ISO 20000 Breakfast Workshop: ISO 20000 What's...
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2008 IT Organisation Certification ITIL V2 or V3 or ISO 20000? Are you confused yet? Three dates to choose from: June 11, 12 or 13 2008 Interactive ISO 20000 Workshop Expert application of ISO 20000 Critique Leading to Professional Certification ITIL V3 is not a standard, but it is supported by a standard (ISO 20000) and a certification scheme from the International Standards Organisation (ISO). CLICK HERE for Latest Google News on ISO 20000 ISO 20000: What's it all about? Consider change an opportunity to deliver IT service consistently and efficiently to the needs of the business. Understand the strategic rationale for adopting ISO 20000, the business case and management decisions for executives in achieving the standard. Join Ivanka Menken, Executive Director of The Art of Service and ISO 20000 Certified Specialist for an exclusive introduction to ISO 20000 and learn more on the benefits of certification and how to leverage industry best practices to optimise IT service delivery. This event provides an objective view on ISO 20000 and how it can be used for business benefit. Venue: The Art of Service Management Education Centre, 50 Commercial Road, Newstead CLICK HERE to Register or Phone 1300134499 How to get your organisation certified against ISO/IEC 20000? How to implement ISO/IEC 20000? Get to know ISO/IEC 20000 Get the inside scoop on ISO 20000 Certification in Just 2 hours + Get Expert Insight and Analysis + How To Achieve Professional Certification The fastest, least expensive way to increase your IT Organisations credibility is to optimise its processes. But optimisation can be difficult. The challenge isn’t developing improvements (there are many tools for this). The challenge is discovering what improvements to implement. This two hour event is carefully designed to help you discover exactly what you can get out of ISO 20000 Certification. It features insights and personal advice from the Certification experts at The Art of Service. Every single moment of 2 hours is carefully planned to help you on your way to ISO 20000 Certification. There are no vendor presentations, no industry speeches, and no repeat sessions. With this event, you will gain three essential benefits: OPTIMISATION: You will analyse and improve your IT organisation through the ISO 20000 standard looking glass. * Work through each element of the ISO 20000 standard using an easy to follow set of optimisation checklists and worksheets. * Receive expert help from The Art of Service as you develop your new optimised processes. LEARNING: You will learn a systematic methodology for optimising your IT Service Management Strategy (How much can it help you?) * Learn from relevant case studies with charts and graphs to discover the essential elements of optimisation. * Receive hundreds of pages of actionable content – all carefully arranged to make it easy for you to apply to your own IT Organisation ACHIEVEMENT: You will place your first steps towards professional certification in ISO 20000 from The Art of Service * Earn your designation as a Certified Professional In ISO 20000 for you and your Organisation * This certification can be used as reference in your organisation and Service Level Achievements Instructor The ISO 20000 Breakfast Workshop will be lead by one of the most experienced ISO 20000 Consultants in the world - Ivanka Menken, Executive Director of The Art of Service Location The location for this year’s ISO 20000 Workshop Breakfast is The Art of Service's Executive Management's Training Center, located in Newstead, Brisbane. Home of the trendiest entertainment venues. It is a unique venue, one we hope you will enjoy. Schedule Three dates to choose from: June 11, 12 or 13 2008 7:00 – 8:00 am Networking Breakfast And Registration 8:00 – 9:30 am ISO 20000 Session Next Steps - Getting Your ISO 20000 Blueprint Personally Reviewed by The Art of Service's Optimisation Experts Cost This complete workshop can be secured at this price until the 20th of May, after that tickets cost AUD 39.95. If you reserve your seat now, you will save. We have done everything possible to ensure you receive the highest possible ROI on this small investment. Please consider the value of a 10% to 50% increase in your process improvements. Reserve your Seat NowThere are two important reasons to reserve your seat today: 1. First, because of the intense level of personal instruction, the event is being strictly limited to 100 companies (the last event sold out -- 200 tickets in 23 days). 2. And second, this is the fastest, least expensive way to find improvements immediately. For answers to any questions regarding this Workshop, you may contact customer service at: (service@artofservice.com.au or 1300134499) Notes From Attendees: "Great Course! Judging from the sheer number of actionable ideas that came to me during the morning, this was perhaps the best course I have ever attended." --Chris Smythe "My expectations were not only met, but exceeded! It was not only extremely informative but also engaging and fun." --Caroline Baker "This course offered a tremendous amount of information in a very compelling way. Time well spent." --Frank Gibbons "This course was an eye-opener in best practices. Thank You!" --Jay Masino This Video gives you an insight in the contents of the ISO 20000 Programs (no Sound):

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