Close Support Service DeskAn application used by support or customer service personnel to manage service requests, incident repo... | |
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Close Support Service Desk Ranking & Summary
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- License:
- Freeware
- Publisher Name:
- Close Fit Software Limited
- Operating Systems:
- Windows 2K / XP / 2003 / Vista / 7
- File Size:
- 70.1 MB
Close Support Service Desk Tags
- support CRM software CRM Customer Data Service customer service customer service software manage Google service incident Service Desk Support Service online customer service Manage System Service Manage Windows Service manage service repo manage personnel service desk application incident mManagement Customer Support and Service Live customer service Pro-repo Customer Service Management Sof email customer service repo car vps customer service application as service run application as service submit service requests
Close Support Service Desk Description
Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. The Express Edition of the Service Desk provides for management of organisations, people, tasks and calls and is ideally suited to any customer service activity. Give Close Support Service Desk a try to see how useful it can actually be for you! Main features: Contact management for organisations and people Import / update person records from Active Directory Support request management Definable priorities, service levels and business hours Definable support request types and categories Escalation to vendor support Definable request status Full capture of Call history Ticket printing Email templates with definable standard paragraphs Document, file and URL links to support requests Solution capture at two levels, service user and technical One-off and recurring tasks Custom fields Definable help for protocols, service level information, etc Service Desk view for effective team working
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