Call Center Application Interactive Voice Response System (IVRS) is the generic term given to application that integrates a Company's/...
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response system voice response system Interactive Voice Response Generic File System

Call Center Application Description

Interactive Voice Response System (IVRS) is the generic term given to application that integrates a Company's/ Organization's telephone and computer system to become a voice computer that transforms the caller's telephone into a terminal capable of directly accessing information and services. Interactive Voice Response (IVR) systems allow the publishing of corporate database information through an interface familiar to everyone, the phone. It is a database interface technology, combining computer telephony hardware (a PC or server with telephony interface cards - ex. Dialogic card - and software). It allows a person to ask questions and provide answers by pressing keys on their touch-tone phone

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