CMS Supervisor R16Avaya CMS is a software product for businesses and organizations. | |
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CMS Supervisor R16 Ranking & Summary
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- License:
- Freeware
- Publisher Name:
- Avaya
- Operating Systems:
- Windows
- File Size:
- Free
- Release Date:
- 2021-06-17 02:20:10
CMS Supervisor R16 Tags
CMS Supervisor R16 Description
Avaya CMS is a software product for businesses and organizations that have an Avaya Communication Manager system and receive a large volume of telephone calls that are processed through the Automatic Call Distribution (ACD) feature. Avaya CMS collects call-traffic data, formats management reports, and provides an administrative interface to the ACD feature on the Communication Manager system. A CMS administrator accesses the CMS database, generates reports, administers ACD parameters, and monitors call activities to determine the most efficient service for the calling customers.
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