sitehelpdesk sitehelpdesk - rich help desk solution suitable for use by any internal support function
Download

sitehelpdesk Ranking & Summary

sitehelpdesk Tags

support Desk Help Desk Help manage Services Manage Recycle Services conversion facilities Facilities Management

sitehelpdesk Description

sitehelpdesk is a rich help desk solution suitable for use by any internal support function. From a link on your Intranet, this web browser based software provides your company employees with online support and self help even when you are not available. The unique design features will allow you to get fully up and running within hours of installing. sitehelpdesk forms the core support service solution at the heart of our product range. This may be downloaded from this site and is then easily upgraded to sitehelpdesk-IT for additional features relating specifically to support in an IT Service department or sitewebdesk for external Customer support. Main features: Fully integrates to your Intranet site. fonts, colours and logo. Configurable Welcome message and ticker notifications Option to use NT login authentication to identify the user Option to allow free format of user name and other information required to create new users 'on the fly' as calls are being logged Numerous options for additional validated information entry Auto assignment and notifications of call reference number Options for Scripted questions, answers and prompts for self help or to obtain additional information Template calls for rapid entry Intuitive Self help with FAQ's and links to documents, web pages reports and graphs User events entry and close call Options for automated email and SMS notification to Operators Satisfaction feedback

sitehelpdesk Related Software