Voicent AgentDialer AgentDialer is a predictive dialer and a semi-automatic dialer combined system.
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Voicent AgentDialer Description

AgentDialer is a predictive dialer and a semi-automatic dialer combined system. In semi-automatic dialing mode, the system can rapidly dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent. Use AgentDialer will increase your productivity for make a large number of outbound calls. AgentDialer is easy-to-use and requires almost no time to learn. Just enter your call list, or import a call list file, or copy-paste from other programs, and you are ready to go. Main features: -No telephony hardware or phone line required - Calls through VOIP -Agent can work remotely, such as at home -Screen popup contains all information about the current call -Skip answering machines or leave message automatically -Record phone conversation -Save notes about the phone call -Call report about agent time spent on the phone vs. idle etc -Support multiple phone lines and multiple agents -Dial the current phone number at the press of a key -Transfer the current call to another number -Transfer the call even with the same phone line -Play a pre-recorded message by clicking on the message button -Install multiple pre-recorded messages -Record the whole/partial phone conversation -Skip calls by selecting a different row -Combined predictive dialer and semi-automatic dialer -VOIP support through SIP or Skype -Agent can work remotely, such as at home -Spreadsheet editing: add/remove row and column -Do-not-call scrubber -Import call list -Export call list -Copy-paste call list -Type in notes for the phone call

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