Support Live Chat eAssistance Pro enables business organizations to stay in continuous touch with customers through web based chat sessions. It offers Standalone operator console and Web based operator console to users
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Editor's review: In a globalized business environment, it is critical to offer great customer service in a timely manner. Live product support through websites is one of the most common an effective ways to interact with your customers and help them with their queries. Now if you run a small business and have always shied away from chat support application owing to their associated high costs then you would love the Support Live Chat 1.4 application. This versatile application besides being friendly on your pocket comes loaded with a host of sophisticated features that would enable you to offer chat support in a seamless and effortless manner. The Support Live Chat 1.4 offers both standalone and neat web based operator interfaces. As a operator when you log into the system you would find a very intelligently designed screen with the names of customers looking to chat with you appearing on the left pane. When you select a customer you would be able to respond to his queries and even send him attachments. The text editor though simplistic does have the requisite functions and you can even add emotions too. It gives you option to select a canned response from the predefined templates and offer solutions to standard issues in quick time. Using the Operator Conversation tab in the top menu you can quickly reach out to your fellow operators for advise while answering a client. In the task panel below the main frame you can observe the other operators who have logged in. Overall the Support Live Chat 1.4 impresses us with its well thought out features and its specialized operator consoles which earns it a score of four and half rating stars. It capacity to run numerous chat instances at any given moment and allow collaboration amongst operators places it amongst the very best in its league. Publisher's description:

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