SmarterTicket Advanced ticket tracking web application with full management and reporting
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SmarterTicket Description

SmarterTicket will streamline the performance of your sales and support agents through built in features like viewable ticket history, improved international support, intelligent routing, and advanced reporting. SmarterTicket also includes a fully featured Knowledge Base which enables the customers to quiclky and easily find answer to common issues. This allows the user to handle a lot of the critical issues related tu using the program. Note: The application can be used for free with only one agent. If you need to managa more agents you need to purchase a license. Main features: Require CAPTCHA verification Web and email ticket submission Ticket history is held in threads Fully traceable ticket history Pin tickets to prevent lag time Intelligent ticket routing Reference ticket resolutions Full administrator control Automatic ticket hand-offs Full reporting and data mining KB reports display customer queries Track agents via auditing reports Average response time notification Integrated knowledge base Web interface for customer accessibility Dedicated server installer Shared hosting installer Custom quick links Fully integrated foreign character sets Compliant with most web browsers Compatible with shared-hosting environment Skinnable web interface

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