RemoteHelpdesk Remote Helpdesk 7.1 Remote Helpdesk is a program that allows you to provide support to customers by pc remote control.
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RemoteHelpdesk Description

Remote Helpdesk is a program that allows you to provide support to (PC Tools Desktop Maestro) customers by pc remote control. Remote Helpdesk is a software application that allows you to provide support to customers by pc remote control. The Server is a thin (400 Kb) program that doesn't require installation, your customers can start it from a web server link, shortcut on a local file server or it can even be emailed to them. At 56k download speeds, this means you can typically start a remote control session within 30 seconds of your users downloading remhelp.exe and pressing the start button. Other remote control products charge on your customer base or monthly fee. Remote Helpdesk has only a single purchase charge based on your number of support staff. Remote Helpdesk offers real value in providing online support to a large customer base. Here are some key features of "Remote Helpdesk": Full 256, 15, 16, 24 or 32 bit screen transfer; 256 colour option for improved screen transfer; compression and encryption of all traffic; support desktop can be displayed to customer; file transfer; audio communications (DVD Audio Ripper for Mac) between client and support; Auto update of server from your web site; macro functions; displays remote system information; send messages to remote user; clipboard transfer; definable hotkeys; definable ip port; full screen mode; proxy tunnel for connecting through firewalls; optional socks authentication for connecting through firewalls; optional input to allow users to specify help needs; optional input to allow users to specify help needs; mouse wheel support for ms mouse or equivalent; configure remote display using bitmaps allowing multi language support; lookup for names and ip addresses; logs connection ip, date and times; swap mouse buttons for users that are left handed; control/view mode; thin installation, server (SMTP Server software) is under 300 Kb; remote helpdesk server does not replace any files or modify registry settings; Limitations: 30 days trial

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