Public Folder HelpDesk Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the
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Public Folder HelpDesk Description

Public Folder Helpdesk for Outlook helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Microsoft Outlook and easily distributed within the team. Public Folder Helpdesk for Outlook provides you with a well-known, simple and user friendly interface, right in your Microsoft Outlook client.Users familiar with Outlook can start working with Public Folder Helpdesk at once. Make a personal Microsoft Outlook Task from a ticket with the press of a button, and synchronize with your PDA � perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information � all with the simplicity you are used to in Microsoft Outlook. Public Folder Helpdesk for Outlook is based on an Exchange server + a public folder, or an Exchange server + a mailbox, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Tickets can be organized and shown in many different ways, which helps your support team deliver the quality of service your customers will expect and appreciate. With Public Folder Helpdesk for Outlook incoming e-mails can be manually (with a click) or automatically converted into HelpDesk tickets. Rich text, screenshots and attached files are also copied into the ticket, and attachments can be opened from there. E-mails discussing a ticket are stored in a structured way to follow the progress of an issue.

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