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EditBy PHP Trouble Ticket is a HELPDESK application offering both powerful features and ease-of-use at the same time. It provides a central means of problem reporting and tracking in multi-user environments like medium to large companies, development groups etc. It helps to direct problem reports to the responsible operator(s), keep track of the status of a problem being worked on including info on the severity of a problem and offers it an up-to-date list of recent changes applied. PHP Trouble Ticket can be used as a helpdesk system or a bug-tracker. It can help you in many fields that require coordination of people working together on a common task. It's straightforward design and powerful list- and search-function guarantees quick information retrieval. Automatic email notifications keep both users and administrators up-to-date. Color coding of lists and detail views directs attention to the most important entries. Features problem reporting submitting update-info email-notification of administrators email-notification sent to problem reporter after ticket is modified or closed watch-function for tickets to be kept up to date on progress of chosen tickets file attachments (optionally with realtime virus checking with external virus-scanner) powerful list/search function with paged browsing tickets can be set into relations/dependencies ticket quick-search function directly from the main index quickly access all your own tickets from the main index page printer-friendly display of lists and ticket Details css style sheet support for easy customisation Works with most Modern browsers and operating systems, like Mozilla Firefox, Internet Explorer, Opera, Safari and others easy multiple-select/close/delete functions username/password protected logins varying levels of permissions/access-rights the scope of unprivileged users can be limited to their own tickets

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