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NovaMind Silver Level Support Ranking & Summary

NovaMind Silver Level Support Tags

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NovaMind Silver Level Support Description

We have received a number of requests to provide premium level support services for medium size deployments of NovaMind, and as a response to those requests we offer the Silver level support.With Silver level support, your support requests are routed to a special email address which automatically highlights your request for our attention as soon as it is received. You have two designated support contacts within your company/school/university who can submit support requests, and they can submit as many requests as they need to during the course of the year.We will respond to the requests as soon as possible, but within 12 business hours maximum. Your contact people will be in direct communication with the engineers working on resolving the issue either by email, or where appropriate by iChat.Note that if you purchase multiple copies of Silver Level Support, you will receive multiple years of Silver support service.

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