Mouse Tracks Web

The Mouse Tracks Web interface is a customizable self-help portal to Help Desk.
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Mouse Tracks Web Ranking & Summary

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  • Rating:
  • License:
  • Shareware
  • Publisher Name:
  • GRITWARE, LLC
  • Publisher web site:
  • Operating Systems:
  • Windows XP/2000/98/Me
  • File Size:
  • 6.69MB

Mouse Tracks Web Tags


Mouse Tracks Web Description

The Mouse Tracks Web interface is a customizable self-help portal to your Help Desk. This Add-On to Mouse Tracks reduces the time your technicians spend creating new requests since it allows your end-users to enter their requests directly. The Web Help Desk Interface supports automated email Notifications (with Link-backs) allowing your end-users & technicians one-click access to Help Desk requests. Both end-users and technicians have access to a searchable Knowledge Base. Automated ticket assignments can be configured so that different types of tickets are assigned to the appropriate technician. Key Features: * 100% Native .NET Web Interface * Highly Customizable * Email Notification Support * Dynamic Views Based on Access Level * File Attachment Support * Supports Active Directory Authentication


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