Lokad Desktop Workload Forecasting Deliver workload forecasts. Too much staff and money is wasted. Too few staff and customers get mad. Scheduling optimization is a cornerstone of profitability. Get the right amount of staff at the rig
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Lokad Desktop Workload Forecasting Ranking & Summary

Lokad Desktop Workload Forecasting Tags

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Lokad Desktop Workload Forecasting Description

Editor's review: In any customer centric and service driven organization, skilled staff and equipment make a lot of difference in managing and organizing procedures in the company and are responsible for the performance and productivity of the organization. Typically in a call center company, wherein the customer service department is in charge of handling the incoming customer calls, makes use of certain machinery that directs calls automatically and evenly distributes to avoid any customer waiting. Too much or too little of skilled workforce or equipment can either lead to dissatisfied customers or wastage of finances. The key is to strike a balance between the two to extract optimum performance. Lokad Desktop Workload Forecasting 1.0.0 is a solution that facilitates effective scheduling of resources and helps in building up a successful business. Lokad Desktop Workload Forecasting opens with a neatly organized interface with the chief options placed at the top and the main screen displaying the table of call volumes like a spreadsheet date wise and time wise and can also help in ascertaining the call flow at per agent level. It further helps the team manager in gathering data on average call duration and the expected resolution time that is expected of the agents. This utility is best suited for call center organizations that helps in appositely scheduling the call flow and helps in workload deciphering as well. The program also provides customized reports with an hour and quarter hour basis and also retrieves the old data along with generating reports. Further, it also helps in extracting call logs and helps in measuring the expected call flow in future. To conclude, Lokad Desktop Workload Forecasting 1.0.0 certainly proves to be a suitable utility for service oriented organizations and hence gets a rating score of four points for its impressive performance. Publisher's description:

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