Live Web Chat eAssistance Pro – a Live Web Chat tool assists in effectively managing real-time chat sessions between website operators and website visitors.
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Live Web Chat Description

Editor's review: This tool will help implement live chat on your website. One of the biggest problems of online shopping is that there is no equivalent of a shop-floor assistant. The website visitor has no way of resolving a small query, answer for which he is unable to find. As far as a vendor is concerned giving the visitor an answer on the spot would possibly have converted him into a paying customer. Only way this kind of problems could be avoided is by implementing live chat where the visitor is able to talk to a real live human being and resolve his or her query. The web is too impersonal and just that assurance that you can get in touch with a human being, can make a lot of difference. It has become so that not having live chat at your site is fast becoming a disadvantage. This tool gives you an opportunity to implement the live chat without going through the hassles and the expense of developing the same feature for your commerce site. eAssistance Pro offers various options for integrating live chat services into your websites. It lets you perform both on-site and off-site chatting. The live chat can be useful in customer service too. It can help improve customer relationships. Customer-operator interaction attracts more visitors where as off-site chatting runs in an external browser window providing more functionalities. This improves interrelationships between customer service representatives as sometimes they’ll need to talk to each other for resolving a specific query. This tool can enable an operator to handle any number of live chat sessions simultaneously. The chat sessions can handle file transfers. File transfer is handy for sending offers, terms, details through doc files, PDF`s and image files. This is a very good tool to have when you are in e-commerce. Publisher's description:

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