ITIL eLearning Problem Management The Problem Management process, according to ITIL, is a mechanism for removing the root cause of incidents that affect the...
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ITIL eLearning Problem Management Ranking & Summary

ITIL eLearning Problem Management Tags

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ITIL eLearning Problem Management Description

Overview: This ONLINE course gives you the theoretical background of Problem Management, but more importantly, gives you the opportunity to put this theory into practice. As a substitute for the ITIL Practitioner course in Problem Management, this program gives you a case study assessment exercise, as well as forums and free resources. The program provides the background information relating to IT Service Management and the ITIL® Framework, before focusing on the specifics of the Problem Management process. Target Audience: The program is targeted at all staff that have an interest in learning about the Problem Management process. Such participants have a requirement to analyze the root cause issues that create disruptions to the IT infrastructure. These are the "troubleshooters" of the IT department that have to see the benefits in discovering and removal of errors. Subjects covered: Introduction to the Best Practice of Service Management Introduction to the ITIL Framework Goals and Objective Concepts Roles and Responsibilities Process, Activities and Relationships Costs, Challenges and Benefits Critical Success Factors and Key Performance Indicators Forums for discussion Selected free resources, templates Assessment for your completion to earn a Certificate of Competency Duration: 12 to 14 hours Pass the final assessment to earn the Certificate of Competency in Problem Management. The course is made available to you via our electronic learning system, on the internet. Once we have processed your registration you will receive details on how to gain access.

ITIL eLearning Problem Management Related Software