ITIL eLearning Capacity Management The Capacity Management process, according to ITIL, helps us understand resource, service and business capacity needs on the...
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ITIL eLearning Capacity Management Ranking & Summary

ITIL eLearning Capacity Management Tags

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ITIL eLearning Capacity Management Description

New Page 1 Overview: This ONLINE course gives you the theoretical background of Capacity Management, but more importantly, gives you the opportunity to put this theory into practice. As a substitute for the ITIL Practitioner course in Capacity Management, this program gives you a case study assessment exercise, as well as forums and free resources. The program provides the background information relating to IT Service Management and the ITIL® Framework, before focusing on the specifics of the Capacity Management process. Target Audience: The program is targeted at all staff that have an interest in learning about the Capacity Management process. Such participants have a requirement to be aware of the three sub-processes and the multiple activities of this process. Participants generally have a good grasp of the Resource sub-process, but now they see the Service and Business sub-processes complete the picture. Subjects covered: Introduction to the Best Practice of Service Management Introduction to the ITIL Framework Goals and Objective Concepts Roles and Responsibilities Process, Activities and Relationships Costs, Challenges and Benefits Critical Success Factors and Key Performance Indicators Forums for discussion Selected free resources, templates Assessment for your completion to earn a Certificate of Competency Duration: 12 to 14 hours Pass the final assessment to earn the Certificate of Competency in Capacity Management. The course is made available to you via our electronic learning system, on the internet. Once we have processed your registration you will receive details on how to gain access.

ITIL eLearning Capacity Management Related Software