HelpBeam The service works through firewalls and proxies on both the support rep's and customer's side
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HelpBeam Tags

server remote proxy server Assistance web proxy desktop sharing desktop firewall

HelpBeam Description

The HelpBeam service allows a company's technical support team to quickly solve their clients' computer problems by remotely accessing the customer's computer desktop. The support rep can then troubleshoot the computer as if he/she were there with the customer. The service works through firewalls and proxies on both the support rep's and customer's side so that they can connect regardless of their location. The HelpBeam Proxy application was designed to support reps and customers connect to for support sessions. It is installed on a computer on your premises. HelpBeam redirects support sessions to that computer. Main features: Very Simple to Use No Installation No Configuration Remote Desktop View Remote Keyboard and Mouse Control 128 bit SSL encryption Connect in Seconds Firewall Friendly Web Based Connect From Anywhere

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