Help Desk CentreDesk for Access CentreDesk is a multi-user freeware (for 3 users) help desk application that was designed for a small to medium enterprise
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track log call tracker call log call help desk application multi-desk

Help Desk CentreDesk for Access Description

CentreDesk is a multi-user help desk application that was designed for a small to medium enterprise. Help Desk CentreDesk remains a powerful help desk application for companies that service sites or various departments within an organization. Main features: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm.

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