Dolphin CDS Agent A multi channel contact centre solution handling telephony, email, fax, SMS.
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Dolphin CDS Agent Description

Dolphin CDS™ (Contact Distribution System) - a multi channel contact Centre solution handling telephony, email, fax, SMS and Chat. Dolphin CDS™ key features include universal queue, skills based routing, callback, voice recording, home agents, integration with CRM systems, an SQL database for logging and reporting, a predictive dialer for outbound telephony and integration with Workforce management systems. Dolphin CDS™ is integrated with communication platforms from leading vendors like Aastra, Alcatel, Avaya, Cisco and Microsoft. We also offer our own IP-telephony soft phone client using SIP.

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