CCS HelpDesk Powerful, efficient helpdesk application built upon Outlook and Exchange
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CCS HelpDesk Description

More productivity from your existing investment Actually built upon Microsoft Outlook - not a look alike Leverages all functions of Microsoft Outlook and Office Integrates with e-mail and calendaring so you can coordinate support resources, schedule appointments and assign tasks. Easy to use, install and deploy, no new software or hardware required! Capture incidents from many sources New tickets submitted via Outlook, Email, or the Web Convert emails to tickets automatically Flexible to support your existing Processes Flexible forms with customizable fields, look and feel You control routing, Notifications and communication Approvals based on category and type of request Include existing forms and links to policies Improve incident resolution productivity From within a work-order your staff can: Access a full knowledgebase View hardware, software, Capacity and updates information Launch IT administration tools Schedule appointments in Outlook Calendar Measure and track service Full reporting works with Excel, Access and other reporting tools Full incident tracking, time tracking and tracking by project Report on service levels and automatic escalation (Pro version) More on the Pro verison Satisfaction surveys linked to at completion of request.

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