BridgeTrak Help Desk Software Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom and required user fields, knowledgebase, scrolling message b
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BridgeTrak Help Desk Software Ranking & Summary

BridgeTrak Help Desk Software Tags

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BridgeTrak Help Desk Software Description

Editor's review: This is a comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom and required user fields, knowledgebase, scrolling message bar, query, reports, product/contract tracking, etc. Pros: This is a comprehensive trouble ticket tracking software for help desks and call centers. It provides companies, with and without formal helpdesks, in a variety of industries with a versatile help desk software solution. Customer and issue information gets organized into systematic working data for the help desk. The application is placed as a effectively priced alternative to full featured help desk packages that are required by help desks, call centers, support centers and IT departments. Most of these features that are offered through user friendly interfaces that include dashboard views of issues and their categories for a overall view of nature of issues open and the status of resolution. Issue status tracking is multi layer supported by issue folder filing system and a hierarchical issue structure. To help resolve issues efficiently, they can be assigned based skills of the operatives and is supported by a knowledgebase that everybody can use- includes a HTML editor for regular update. Query generation and report generation support the issue resolution and make that easier. Customizable screens make the software tailor-made to the needs of an organization. Numerous customizable screens and information fields are available for suiting changing needs. Auto issue escalation and customer self help via the web and Active directory integration help make the issue resolution operations very efficient. The software is easy to use and the intuitive screens and toolbars make it so, it does not need elaborate learning. Cons: No problematic issues noticed. Overall this is a very well featured solution for small and medium enterprises. Scalability is taken care of through using SQL Server and Access database. This is a definite 4 star application. Publisher's description:

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