Alloy Navigator Express Alloy Navigator Express helps you to establish service management practices.
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Alloy Navigator Express Description

Alloy Navigator ExPress is a comprehensive and budget-friendly Help Desk and Asset Management solution for Small and Medium Business, advancing the Asset Navigator product line with next generation technology. Alloy Navigator Express helps you to establish service management practices, identify and proactively respond to incident trends, reduce monitoring overhead with automatic escalations and e-mail notifications, share knowledge, Improve communication with customers, and streamline collaboration within your technical team. With Alloy Navigator Express, support calls are no longer being lost in the shuffle when staff is busy. Your customers' confidence levels will grow as their calls are resolved in a structured manner. Key Features Alloy Navigator Express enables you to: Empower your customers or internal users to solve frequent issues with the web-based Self-Service Portal and the integrated Knowledge Base; Automatically notify your customers via e-mail when their tickets are resolved, or when their additional input is required; Incoming help desk tickets sent via e-mail, web, or phone are kept in a single repository for uniform processing; Stay on top of tickets that approach their target resolution time with automatic escalations; Automatically discover computers on your network; Remotely audit Windows-based computers at your request; Audit networked and standalone Windows, Linux or Mac OS computers; Effectively track and manage hardware and software assets in your organization; Control the use of software and monitor software licensing compliance; Integrate Alloy Navigator Express with external tools, such as Remote Desktop, Windows Management Console, or VNC to access and manage your computers remotely; Easily install and configure the product, and easily train new users.

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