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Test 000-430 exam dumps Related certifications: * IBM Certified Deployment Professional - Tivoli Netcool Service Quality Manager V4.1.1 * IBM Certified Advanced Deployment Professional - IBM Service Management Network and Service Assurance V2 Section 1: Planning 1. Given the Subject Matter Expert at the customer site, gather and document the customer requirements for types of services to be monitored, types of data sources and count of elements so that requirements are documented. With emphasis on the following steps: 1. Identify contact person at customer site. 2. Book a meeting with the contact person. 3. Determine the types of services to be monitored. 4. Determine the types of data sources that would populate the service models. 5. Determine the count of elements of the same type to be monitored. 6. Gather the requirements from the contact person. 7. Document the requirements. 2. Given the requirements from the customer regarding the services to be monitored, and the documentation for the available IBM Tivoli Netcool Service Quality Manager Service Solutions, identify the SLAs, SLOs, KPIs and KQIs required such that they can be appropriately documented. With emphasis on the following steps: 1. Identify business service owner. 2. Book a meeting with the business service owner. 3. Compare customer required services against available Service Solutions 4. Identify those required services that do have a corresponding Service Solution 5. Document the SLAs and SLOs. 6. Document the parties. 7. Identify those required services that do not have a corresponding Service Solution 8. Document the KPIs and KQIs identified by the customer that do not have a corresponding Service Solution. 9. Document th More informations view: http://www.test4pass.com/000-430-exam.html easier way to success!

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