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A free web based trouble ticket/issue tracking application Mayday! allows for any department to manage help requests in an efficient and trackable manner. Mayday! is designed to be used by multiple departments in a single organization.NOTE: Mayday! is licensed and provided under the terms of the GNU Lesser General Public License. Here are some key features of "Mayday!": · Highly configurable. All statuses, locations, categories, resolutions, and priorities can be edited through a web interface. · Designed with large sites in mind. Using categories and locations different departments can use the same installation of Mayday! for their needs. · Simple enough for the novice user. Mayday! has been designed with non-IT users in mind. Submitting a ticket is a simple one step process and the basic user sees only those fields their permissions allow them to see. · Powerful enough for the advanced user. Mayday! is designed to be highly configurable and feature-rich for those that use it all day. · Maydays! are bolded when a new comment has been added, allowing the user to easily see which Maydays! have been updated. · Seeing which Maydays! are unassigned, assigned to other users, and assigned to you is clearly shown using icons. · The extended description of a Mayday! is avaiable by hovering over the table row. This reduces the needed number of mouse clicks and page reloads for the advanced user. · Filters can be built so you see only those Maydays! you want to see. · The Mayday! summary page can be configured to show up to six blocks of Maydays! These blocks can either show the results of a custom filter or all the Maydays! in a category. · All fields in a Mayday! can be easily searched allowing for fast retrieval of old Maydays!. · A powerful Mayday! email script is included that can capture emails to a certain address and figure out whether to create a new Mayday! or update an existing one. · Rules can be created to automatically email users, adjust priority, change location, change priority, and change category by matching any number of Mayday! criteria. · Categories can have highly granular permissions, thus allowing users to only see and edit only those Maydays! they submitted, while others can close and view all Maydays!. · A Mayday’s priority is displayed as an intuitive gradient and can be increased or decreased from the summary page. What's New in This Release: · Audio attachments can be played from within the mayday · Comments can be added, deleted, and edited inline. · Added the ability for rules to only run on certain days. · The title of the summary page now reflects the number of unread tickets on the page. · Comments are collapsed by default (gmail style!) · Multiple attachments can be added to a ticket at one time. · Assigning a ticket or increasing the priority now happen via AJAX, so no page reload. · An attachment icon is shown on the summary page if the ticket has attachments. · Added the ability to browse between next, previous, and next unread mayday when viewing a mayday. · Improved searching so that full-text searching works better. · Re-implemented QuickPoints, this time with adequate permission handling. · Improved the side bar on the ticket summary page by adding icons. · Removed the Display Mayday icon since it is redundant.

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