Fog Creek Copilot Troubleshoot and fix your family's, friends', coworkers', or customers' computers
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Fog Creek Copilot Ranking & Summary

Fog Creek Copilot Tags

remote fix troubleshoot internet connection remote fix remote troubleshooting

Fog Creek Copilot Description

Troubleshoot and fix your family's, friends', coworkers', or customers' computers Ever tried to walk a friend, family member, or customer through the process of trying to diagnose, troubleshoot, and fix a computer problem over the phone, e-mail or via an online messenger?Or, perhaps you're the one needing the computer help and are equally if not more frustrated with the situation, as you're the one without a working computer. Whether it's the back-and-forth waiting of an e-mail correspondence, the ambiguity of instant messages, or the frustrated tone in your helper's voice over the phone, having your computer fixed remotely is certainly not a pleasant experience.Various utilities exist that allow one person to remotely connect to another's computer, but they're often cumbersome and use insecure, open connections, requiring complicated installations and configurations that are rarely worth the trouble. Even the simplest of these programs will not work through a corporate or home firewall installed with most broadband connections.Fog Creek Copilot is a simple and inexpensive service that allows friends, relatives, and customers to help each other solve their computer problems by letting one person temporarily connect to the computer of the other over the Internet. Fog Creek Copilot is inexpensive, fast, easy, secure, and works with any firewall or router without having anything to install or any settings to configure.While connected as a helper, you see the desktop of the person you're helping in its own window. As you move your mouse within this window, the other's mouse pointer moves, and as you type, the text appears on both of your screens. A status bar on top of the window tells you how much time is left in the Day Pass. Troubleshoot and fix your family's, friends', coworkers', or customers' computers as if they were your own. Save time and energy by not having to physically be at the problematic computer.If your computer is the one being fixed by a helper, you'll see a dialogue box that tells you about your connection and that has a button allowing you to kick off the helper at anytime. Sit back and watch as the helper navigates your computer, seeing exactly what the problem is and taking the necessary steps to fix it. The control isn't exclusive. You too can move the mouse to point something out or to press the disconnect button at any time.You can also use your keyboard to type in a password, or locate a specific file for the helper.The Fog Creek Copilot connection is routed through our secure servers so it doesn't matter if either person, or both, are behind office or home firewalls. You can connect quickly and easily with no external settings to configure. Fog Creek Copilot just works.Note: To download the program's 15-day trial, you will need to sign up on the download page. Requirements: · Safari · Camino · or Mozilla Firefox · Cookies enabled to use the Fog Creek Copilot website · A broadband connection is strongly recommended. Limitations: · 15-day trial

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