Cerberus Helpdesk free download, Cerberus Helpdesk download on software download

Intelligent e-mail application that eliminates those tasks that waste your team's time and energy Cerberus Helpdesk is an intelligent e-mail application that eliminates those tasks that waste your team's time and energy: deleting junk mail, distributing work and battling with a cluttered inbox.And Cerberus Helpdesk is web-based, allowing your team the freedom to work from nearly any computer or mobile device, anywhere, running on almost any platform. Here are some key features of "Cerberus Helpdesk": · Overview gives an instant report of the status of the helpdesk, including a breakdown by Service Level, destination and assignment. Clicking any breakdown category will display the appropriate worklist next to the totals, allowing you to quickly deal with work by pile. · Anti-Spam reads incoming e-mail and constantly adapts to the tricks spammers use to clog your inbox. Probable spam can automatically be moved out of the way for later review and mass deletion. From any worklist you can "peek" at message contents without leaving the list, or click the spam button to instantly remove the message from the list. · Fetch & Retrieve allows your team, and community, to search for content in every corner of your online presence: blogs, forums, FAQs, wikis, bug tracking and more! Several popular applications are supported already, but nearly anything can be connected. · Community Tools give you the ability to download or create mini-applications which have full access to helpdesk data. You can deploy these tools by placing a single file into a directory on any PHP-enabled web server. By default, Cerberus Helpdesk 4.0 has the ability to deploy knowledgebases (or FAQs), Support Centers and contact form builders. · Service Levels define groups of contacts and your preferred order for replying to them. In a business setting, this allows you to favor paying customers or VIPs with your fastest replies. In a personal webmail setting, this allows you to respond to colleagues, friends and family before you read less important mail. · E-mail Notifications are the best way for mobile workers to track events in the helpdesk. A helpdesk worker can choose to have copies of incoming or outgoing mail sent to any software or device capable of receiving e-mail. Replies to these messages will be routed back to the sender as the proper company contact and logged by helpdesk automatically. Notifications can also be used by managers for oversight, or by new team members for training. · Pile Sorter allows you to quickly group mail by sender, or any e-mail header, and act on it all at once. For example, running a pile sort on sender domain helps you isolate newsletters that use an auto-generated sender address each mailing, while a pile sort on the headers lets you make piles based on properties like language, Spam Assassin score and import source. · Plugins allow new functionality and behavior to be added to Cerberus Helpdesk 4.0. Plugins fall into the categories of extensions (things like pages, buttons or scheduled tasks) and events (situational behavior and business logic). Plugins can be downloaded from the official website and community, or created internally to meet specialized requirements. · Custom Workspaces give workers the ability to easily create sets of persistent worklists from any columns or criteria supported by the search system. This allows workers to create an environment that's incredibly streamlined for their particular role on your team. As an added time-saver, workers can copy any worklists in the helpdesk to their private workspaces -- which is especially handy when used with Overview. · RSS feeds can be created from any worklist to share information with news-readers and other applications. This operates like E-mail Notifications, but allows for much finer control over the filtering of the list. Requirements: · PHP 5.1.4 or later (with several extensions) · MySQL 4.1 or later Limitations: · You are limited to 3 workers. · You are limited to 3 groups (such as: Sales, Support, Billing). · A brief Cerberus Helpdesk link is appended to outgoing mail. What's New in This Release: · Increase the size of the 'Notes' text field for Organizations. · 'Notes' don't format output with newlines. · Add 'me' and 'nobody' shortcut buttons to ticket 'peek' for assigning the Next Worker. · Fixed an issue with auto-replies not sending; which was introduced during the upgrade from SwiftMailer 3.x to 4.x. · Renamed 'CerberusLoginPageExtension' to 'Extension_LoginAuthenticator', refactored, and removed the hardcoded LDAP example. We'll document a proper LDAP plugin example on the wiki. · You can now authorize customer logins to the Support Center against anything you want: LDAP, forum logins, CRM, billing, etc. You're not tied to the login/password format, you can any combination of fields (e.g. customer ID, account number). · Workers are now managed using a worklist; with paging, sorting, filtering, peek, and customizable columns. This is helpful if you have lots of workers or if you'd prefer to always display them by first name, last name, or any other property. · You can now add custom fields to Worker records. This should help solve many feature requests where organizations would like to display information like direct phone extensions in signatures. You can also use this to track any information you want (e.g. worker ages or weekday schedules) and use the data in business logic (filters, signatures, templates). · You can now manage worklists of workers on your workspaces. This is most helpful when combined with custom fields, as a manager could display a list of workers who are flagged as needing help (e.g. additional training) -- the list would automatically add or remove workers based on the status of the custom fields. · 'My Account', resend confirmation, string is not translatable. · The 'Password' column in the 'Addresses' worklist shows the encrypted value. · The ability to change the e-mail addresses on opportunities. · Adding a Sticky Note used to auto-focus the textbox immediately. · Open Ticket trailing comma AND space (", ") in the requesters list throws an error. Appending a comma is the default behavior of the multi-autocomplete functionality, so Cerb4 should be prepared to ignore it. · Open Ticket 'Insert Signature' button not working since the form changed. · You can now bulk update Workers from Configuration, including setting worker-level custom fields. · You can now add multiple notes to tasks to keep track of progress. The content from existing tasks has been moved into an anonymous note. · Tasks now have a 'display' page with tabs. · The task 'peek' panel now displays all notes on the popup. · Tasks now have an 'updated date' field that is automatically updated when any properties change. This is now used as the date for task RSS feeds (rather than due date). · Added series support to tasks. When you click any task in a list you'll be given the previous/next options to navigate the list from the details page without having to return to the list. · Added the keyboard shortcuts for '' (next) while displaying tasks in a series. · Using 'Notify Workers' when leaving a note doesn't work properly if you select multiple workers. · split() deprecated in PHP 5.3, should be replaced with preg_split() or explode(). (JAS: Fixed in Cerb4-level code, but some of our library dependencies still use it) · cerberus(at)localhost is being added to the list of requesters when using 'Open Ticket' with 'reply to all' enabled. · Group reply addresses not being used in reply-to header on tickets created from 'Open Ticket'. · Prevent workers from disabling their own account. · Fixed a bug where some transitions from split() to explode() on multiple delimiters (e.g. or · ) didn't work properly. Those have been converted to preg_split(). · Editing an E-mail Notification as non-admin unassigns it from the worker. · Entries cannot be marked read after customizing the view and logging out. · Fixed a bug with the 'is read' column on Worker Event worklists where the checkmark was flipped and displayed for unread messages. · Added a '#header' CSS selector for custom header content. · New dialog box for worker edit is too cramped. · "portal.kb.public.top" appears in the public knowledgebase on fresh installs. · "errors.core.no_acl.edit" appears in the Organization's (peek) window · Errors while forwarding or creating messages with attachments (JAS: SwiftMailer uses OS temporary path, which can cause permissions problems on Windows machines. We now properly use the cerb4/storage/tmp directory.)

Cerberus Helpdesk Related Software