 | TiquitTiquit is a lightweight, portable incident tracking and reporting system for IT support. |
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Tiquit Description
Tiquit is a lightweight, portable incident tracking and reporting system for IT support. Tiquit (Tiquit Is Quality User Incident Tracking) is a lightweight, portable incident tracking and reporting system for IT support.Tiquit's aim is to provide functions typical of similar products with less overhead and a greater capacity for customization.Here are some key features of "Tiquit":· Secure Agent Logins· Dynamic User, Location, Agent, and Incident Type Management· Basic Email Notifications· Incident Search· Simple incident text search· Incident Date searches· Incident lookup page for users· Incident locking· User setup request form· Incident Report· User Report· Agent Report· Audit trail information for incidents· More sophisticated email notification· Graphical reports for incidents by agent, user, location, type, group, and department· Information request form· File attachments· Ability to designate parent incidents, allowing group resolution/closure· Session-based authentication· Visual cues indicating presence of attachments and diary entriesWhat's New in This Release:· Made user submission, search and registration requests optional.· Default to of Moved to a web-based upgrade method.· Added theme manager.· Text search highlights description search keywords.· Added "Add resolution to knowledgebase" option.· Added ability to send attachments and diary notes in reassignment email.· Fixed changing close datetime bug.· Paginated user manager by letter, threshold of 5.· Schema changes, larger attachment filenames, longer type names Improved field sizes.· Fixed name widget, first initial bug.
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