PerlDesk PerlDesk is browser based software that provides your customers with a fully featured support portal, including a Knowledge Base
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PerlDesk Ranking & Summary

PerlDesk Tags

knowledge base knowledge support groupware support portal submission system

PerlDesk Description

PerlDesk is browser based software that provides your customers with a fully featured support portal, including a Knowledge Base PerlDesk is browser based software that provides your customers with a fully featured support portal, including a Knowledge Base, Troubleshooters, Downloads and a support submission system. PerlDesk can also handle your incoming emails, assigning each email request with a unique tracking number for your staff to respond to online, allowing better organization for your staff and customers.Used by over 7,000 companies worldwide PerlDesk is scalable, robust and can accomodate organizations both large and small. Try the PerlDesk Demonstration today to see how it can benefit you.Simplicity And UsabilityBoth your staff and customers can login via the browser based interface PerlDesk provides. Customers can easily track outstanding and past requests, and your staff can use the extensive staff administration for reviewing and updating incoming requests. If you use email handling, your customers can submit requests to PerlDesk just by emailing your usual email address.The BenefitsFor the customerPerlDesk offers a fully featured support portal for your customers, allowing them to submit support requests, search articles/FAQ's. They can track their requests, respond and manage their communications easily from the browser interface.For your staffAs your staff can each have a login to PerlDesk they can review outstanding requests both assigned to them, their department or the organization on the whole (permissions can be limited). Each request is tracked by a unique identifier with a status, priority and many customizable options.For managementHow well are your support team functioning, can your team be improved? PerlDesk offers reporting on the volume of requests, who is responding to which departments your customers are logging requests to. The extensive reporting allows you to have a real time overview of the effectiveness of your customer communications.Hosted Or DownloadPerlDesk is available as both a hosted solution or a download for you to install locally or on your web site. Written in Perl with a MySQL database backend. Our hosted solutions allow you to have your own support system up and running literally in minutes, with our instant setup system you can start configuring your help desk portal straight away, customizing the design - emails and ultimately improving your client communications.Limitations:· 7-day trialRequirements:· Perl· MySQL· Web Server (e.g. Apache/IISWhat's New in This Release:· This release has the ability to generate reports on 'time spent' on help desk tickets.· This allows you to generate a report on a per user, all user, or per staff basis to view statistics on the time that has been spent on tickets in a specific period.· This data could then be used to bill for tech support using an external system.· Response count has been added to the tickets list in staff view.· A check for external modules has been added to the upgrade procedure.· A check for up-to-date pdesk.sql has been added to the upgrade procedure.

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