Cerberus Helpdesk Cerberus Helpdesk is an email response system.
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mail mail system email response helpdesk Cerberus customer support

Cerberus Helpdesk Description

Cerberus Helpdesk is an email response system. Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers.The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. Cerberus Helpdesk was written originally as a trouble ticket system. Here are some key features of "Cerberus Helpdesk": Fetch & Retrieve: · Teach Cerberus to provide the best solutions from your experts. Adaptive Anti-Spam Engine: · Actively combats spam and viruses, keeping your system clean. Web-based Support Portal: · Allow your customers to submit issues through their web browser. Service Level Agreements, Schedules & Due Date Management: · Set working hours and target response times for each department. Allow support contracts to prioritize support for specific companies. E-mail Templates: · Set standard responses and canned text for rapid responses to common questions. Knowledgebase: · Document solutions to previously addressed issues. 100% GUI Source Code: · Extend. Integrate. Customize. What's New in This Release: · This release includes over 68 improvements from community feedback. · All views/lists will now remember their worker-level customizations (columns, sorting, length) between logins. · "Open Ticket" will now generate a placeholder message from the first requester, so the sender and organization links properly point back to a client. · Support Center modules and plugins can have their visibility set to: anybody, logged in, or nobody. · Support Center membership can now be managed from the Address Book. · The Time Tracking timer has been made thinner so it no longer blocks any menu options.

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