123 Live Help 123 Live Help is a Web-based chat server program designed for sales representatives or support staff .
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Live chat server sales representatives support staff 123 help

123 Live Help Description

123 Live Help is a Web-based chat server program designed for sales representatives or support staff . 123 Live Help is a Web-based chat server program designed for sales representatives or support staff to engage in one-to-one chat with Web site visitors. The project is implemented with a Java server and a Flash client.Visitors may be queued until an agent is available for chatting. A chat may be transferred from one representative to another. Frequently used responses can be predefined for quick use. Visitors may either chat anonymously as a guest or register an identity. Chatting with multiple people at once is supported.Here are some key features of "123 Live Help":Boost online revenues· You will increase your online sales with higher conversion rates and larger order size.Shorten sales cycle· By showing customers a live personnel is always just a click away, you can close sales faster.Increase customer satisfaction and confidence.· Your customers experience shorter waiting time and get immediate answers to their questions. Increase staff productivity. Reduce service costs.· Live supporter can handle multiple-chats simultaneously, which saves cost. It also decreases your phone bill on customer support, especially if you are using an 800 number.Manage live support staff members efficiently.· With the back-end monitor system, management can track marketing and sales, and monitor technical supporters of different departments/channels/websites.Make web site live and interactive· It can be used in both pre-sales and post-sales activities, for business of any size.Requirements:· Sun J2SDK1.4.xLimitations:· The demo version has all the features of the full version except that it will cut the connection to the server every 10 minutes.What's New in This Release:· Remote control of 123 Live Help via MSN was added.

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