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ITIL Survival - Problem Management Kit Free Download

ITIL Survival - Problem Management Kit Ranking & Summary

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User Review: 0 ( times ) Download now
File Size: 1000 KB
OS: Windows
License: Free to try
Price: $199.00
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Publisher: The Art of Service
Homepage: #

ITIL Survival - Problem Management Kit Tags

ITIL Survival - Problem Management Kit Description

Problem Management is often considered to be one of the best processes that
can provide quick returns. It is a process that delivers measurable benefits by
removing errors from the IT Infrastructure. This toolkit provides a wide variety
of resources to boost your understanding and ability to implement Problem
Management in your organization.
Contents include Problem Management Objectives and Goal templates, Problem
Ticket template and a checklist to help with your Key Performance Indicators (KPIs).
Find also a Problem Management Powerpoint presentation that you can use for
workshopping, awareness or a structured education program. There is a Problem
Management assessment form that helps you determine the current status of the
process.
Problem Management would not be complete without some information regarding the
process owner, so also included is a roles and responsibilities guideline.
This toolkit includes a variety of electronic documents that provide a
head start for the implementation, education and awareness for this
ITIL process area.
Well thought out IT Service Management processes are becoming an increasingly
important component in the delivery of higher customer satisfaction.
The kit is designed for those who have or are looking for awareness or skills,
but not necessarily the time to develop the necessary templates and structure
for the implementation.
The kit serves to act as a starting point. It will give you a clear path to
travel. It is designed to be a valuable source of information and activities.
The toolkit:
 Flows logically,
 Is scalable,
 Provides templates and documents,
 Saves you time.

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ITIL Survival - Problem Management Kit Company

The Art of Service

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