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ITIL Survival - Capacity Management Kit Free Download

ITIL Survival - Capacity Management Kit Ranking & Summary

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File Size: 1000 KB
OS: Windows
License: Free to try
Price: $199.00
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Publisher: The Art of Service
Homepage: #

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ITIL Survival - Capacity Management Kit Description

Capacity Management is very much a future focused process. Covering not
only the traditional Resource Capacity, the process also defines the need to
monitor and manage Service and Business Capacity Management. This toolkit provides a wide variety
of resources to boost your understanding and ability to implement Capacity
Management in your organization.
Contents include Capacity Management Objectives and Goal templates and Capacity Management Key Performance Indicators (KPIs).
Find also a Capacity Management Powerpoint presentation that you can use for
workshopping, awareness or a structured education program. There is a
Capacity Management assessment form that helps you determine the current status of the
process.
Capacity Management would not be complete without some information regarding the
process owner, so also included is a roles and responsibilities guideline.
This toolkit includes a variety of electronic documents that provide a
head start for the implementation, education and awareness for this
ITIL process area.
Well thought out IT Service Management processes are becoming an increasingly
important component in the delivery of higher customer satisfaction.
The kit is designed for those who have or are looking for awareness or skills,
but not necessarily the time to develop the necessary templates and structure
for the implementation.
The kit serves to act as a starting point. It will give you a clear path to
travel. It is designed to be a valuable source of information and activities.
The toolkit:
 Flows logically,
 Is scalable,
 Provides templates and documents,
 Saves you time.

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ITIL Survival - Capacity Management Kit Company

The Art of Service

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